GENERAL Email any questions to [email protected]

All pricing, terms and conditions are subject to change without prior notice. 

Online orders charged when placed. Special orders, large orders, custom orders and international orders (excluding Canada) must be ordered through email and paid in full in advance and are not refundable.

KELVIN® does not take phone orders but you can email an image of completed school purchase order including order, billing, shipping, payment and contact info - see top of order form (click HERE to download). Email [email protected] for a credit card link if you have privacy concerns.

Special orders, large orders, custom orders and international orders (excluding Canada) must be ordered through email and paid in full in advance and are not refundable.


ORDER MINIMUMS

  • U.S.A. is $75
  • CANADA is $200
  • INTERNATIONAL is $500

PAYMENT

We accept credit cards (VISA, MasterCard, American Express) as a form of payment. We also accept ACH and public school purchase order with order, billing, shipping, payment and contact info - see top of order form (click HERE to download). Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.


TAXES

  • NEW YORK sales tax is charged to all customers except official schools.
  • NORTH CAROLINA sales tax is charged to schools and individuals.

Customer is responsible for taxes we are not aware of due to changing laws.

Organizations with tax exempt status please include an image of your tax exempt form.


RETURNS

  • Returns allowed only within 30 days from the invoice date as long as it is in resaleable condition (excluding special orders). 15% restocking charge applies.
  • Shipping costs both ways, special, and custom orders are not refundable.

To initiate a return, e-mail [email protected] the invoice date, order number, name of product, item description, and reason for return. If approved, KELVIN® will provide an authorization number (RMA number).

Items that are not returnable include special orders, KELVIN® Labs, computers, software, video equipment, audio, classroom setup and furniture and large quantities of kits or special items. Please note, if you intend to purchase a large quantity of the same kit or product you should buy ONE first to see if it fits your needs.

Pack in a way that is protective to the goods. Items which are carelessly wrapped and damaged during shipping will not be accepted. UPS is ideal for shipping as they provide a tracking number. Please insure the goods if the value is more than $100.


U.S.A. SHIPPING

  • 10% of the order with a minimum of $20 (excluding Alaska and Hawaii - will advise). 
  • Most orders ship within 10 business days via UPS, FedEx, USPS, or trucking company.

Extra charges apply for oversize, overweight or hazardous products. KELVIN® will advise if there are extra charges. To save on oversize shipping costs, local pick up is available on designated products like wind tunnels. Advise KELVIN® to arrange for pick up.


CANADA ORDERS & SHIPPING

Pricing in USD. Payment in USD or Canadian funds (with exchange rate). Only purchase orders from public Canadian schools accepted; terms are net 30.  

Shipping cost is minimum of $35 or 15% of subtotal. GST is 5% (subject to change) of subtotal.  


INTERNATIONAL ORDERS & SHIPPING

Email detailed order to [email protected] (we do not accept international orders online). Minimum orders are $500 plus shipping - will advise. Payment is via wire transfer. Orders ship after payment is received. 


TECHNICAL SUPPORT

If a repair at KELVIN® is necessary, we charge $60 US minimum charge for first hour (if needed - every hour after $60/hour). For KELVIN® brand software upgrades we charge $60 US (robotic arm could be higher depending on product cost).


PRIVACY

We keep your personal information private and secure. When you make a purchase from KELVIN®, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. KELVIN® is not responsible for the actions of third parties.


TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, KELVIN® shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. KELVIN® Educational shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, KELVIN® will issue a refund to your card in the amount of the incorrect price.


COPYRIGHT AND TRADEMARK NOTICE

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of KELVIN LP, Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

TOP