ORDERING For order questions or to check on the status of your order, e-mail us at [email protected]
    We require a minimum order of at least $50 for U.S. domestic orders, $100 for Canadian Orders and $150 for foreign orders. Foreign orders must be paid by wire transfer or international money order, please contact [email protected] for more information.
    We do not take phone orders but you can email us a picture or scan of your completed order form (click HERE to download). You may call in your credit card number if you have privacy concerns. 
    Please email us if you have any questions about the online ordering process.   
    Special orders, large orders, custom orders and international orders (excluding Canada) must be ordered through email and paid in full in advance and are not refundable. Please email us with any questions regarding this policy.

CANADA ORDERS Email us with questions at [email protected]
All our products are available for Canadian school customers with the same pricing as our USA customers. For Canadian orders, there is a $100 USD order minimum. Orders are accepted by email or online. If customer support is needed, please contact us first via email. 
   We are using USA currency for pricing and invoicing in order to avoid fluctuations of currency exchange. Payment in USD or Canadian funds - with the proper exchange rate - is ok. KELVIN® only accepts purchase orders from public Canadian schools; net 30.  
   Canadian shipping costs, in USD, are at least 15% of the order total. Canada GST #: 888715513RT001. PST Tax: We do not collect PST tax since we do not have a presence in Canada (you save). Terms and conditions are subject to change without prior notice.

TAXES Email us with questions at [email protected]
    Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New York and North Carolina where KELVIN® holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

PAYMENT Email us with questions at [email protected]
    We accept credit cards (VISA, MasterCard, American Express) as a form of payment. We also accept public school purchase orders. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. 

SHIPPING Email us with questions at [email protected]
   Shipping costs for U.S. orders totaling $50-99 is $12 for Educators & Non-Profits or $15 for Individuals. Shipping costs for orders $100 or more is 10%.
   KELVIN® does not have an actual store and all orders are shipped via UPS and/or FedEx. While online orders are charged when placed, we cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
    We will make every attempt to ship all items contained in your order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.
    If an item has to be shipped by Air Parcel Post, truck, overseas, as a hazardous material, oversized, overnight or a similar situation, KELVIN® will charge an additional shipping cost. Please email us for latest shipping charges as they are subject to change.
    Most items are in stock and usually ship within 10 business days. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. If an item is out of stock, we ship the bulk of the order and the remaining items when they become available. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

RETURNS Email us with questions at [email protected]
    Items that are not returnable include special orders, KELVIN® Labs, computers, software, video equipment, audio, classroom setup and furniture and large quantities of kits or special items. Please note, if you intend to purchase a large quantity of the same kit or product you should buy ONE first to see if it fits your needs.
    For a return, you must e-mail or call for a return authorization number (RMA number). Please provide us with the invoice date, order number and the name of the item to be returned. There is a 30 days from the invoice date return policy, and shipping costs both ways are NOT refundable. Beyond that time, returns are not allowed. For returned items there is also a 15% restocking charge. 
    Pack in a way that is protective to the goods. Items which are carelessly wrapped and damaged during shipping will not be accepted. UPS is ideal for shipping as they provide a tracking number. Please insure the goods if the value is more than $100.

TECHNICAL SUPPORT Email us with questions at [email protected]
    If a repair at KELVIN® is necessary, we charge $60 US minimum charge for first hour (if needed - every hour after $60/hour). For KELVIN® brand software upgrades we charge $60 US (robotic arm could be higher depending on product cost).

    We keep your personal information private and secure. When you make a purchase from KELVIN®, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
    Our secure servers protect your information using advanced encryption techniques and firewall technology.
    To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
    We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
    Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. KELVIN® is not responsible for the actions of third parties.

    In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, KELVIN® shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. KELVIN® Educational shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, KELVIN® will issue a refund to your card in the amount of the incorrect price.

    Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of KELVIN LP, Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.